PDF 2015 - ISBN-10: 1285452348 - Information Technology Project Management (8 edition) By Kathy Schwalbe # 4542 - Digital Library (2022)

PDF 2015 – ISBN-10: 1285452348 – Information Technology Project Management (8 edition) By Kathy Schwalbe # 4542


2015 | | 672 pages | PDF | 14 MB

PDF 2015 - ISBN-10: 1285452348 - Information Technology Project Management (8 edition) By Kathy Schwalbe # 4542 - Digital Library (1)


Gain a strong understanding of IT project management as you learn to apply today’s most effective project management tools and techniques with the unique approach found in INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 8E. This book emphasizes the latest developments and skills to help you prepare for the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) exams. While this edition reflect content from the latest the PMBOK® Guide, it goes well beyond the Guide to provide a meaningful context for project management. Hundreds of timely examples highlight IT projects, while quick quizzes, discussion questions, exercises, and ongoing cases reinforce your learning. Time-saving template files assist in completing tasks. Examples from familiar companies featured in today’s news, an Agile case, MindView software, and a guide to using Microsoft Project 2013 help you master IT project management skills that are marketable around the globe.

Preface xix

Chapter 1

Introduction to Project Management 1

Chapter 2

The Project Management and Information Technology Context 43

Chapter 3

The Project Management Process Groups: A Case Study 79

Chapter 4

Project Integration Management 137

Chapter 5

Project Scope Management 183

Chapter 6

Project Time Management 221

Chapter 7

Project Cost Management 263

Chapter 8

Project Quality Management 299

Chapter 9

Project Human Resource Management 343

Chapter 10

Project Communications Management 389

Chapter11

Project Risk Management 425

BRIEF CONTENTS

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Chapter 12

Project Procurement Management 465

Chapter 13

Project Stakeholder Management 495

Appendix A

Guide to Using Microsoft Project 2010 A.1

Glossary G.1

Index I.1

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Ed

Chapter 1 Introduction to Project Management 1

1.1 Introduction 2

1.2 What Is a Project? 4

1.2a Examples of IT Projects 4

1.2b Project Attributes 6

1.2c Project Constraints 7

1.3 What Is Project Management? 9

1.3a Project Stakeholders 10

1.3b Project Management Knowledge Areas 11

1.3c Project Management Tools and Techniques 12

1.3d Project Success 15

1.4 Program and Project Portfolio Management 17

1.4a Programs 17

1.4b Project Portfolio Management 18

1.5 The Role of the Project Manager 22

1.5a Project Manager Job Description 22

1.5b Suggested Skills for Project Managers 23

1.5c Importance of People Skills and Leadership Skills 25

1.5d Careers for IT Project Managers 27

1.6 The Project Management Profession 28

1.6a History of Project Management 28

1.6b The Project Management Institute 32

1.6c Project Management Certification 33

1.6d Ethics in Project Management 34

1.6e Project Management Software 35

Chapter Summary 37

Quick Quiz 37

Quick Quiz Answers 39

Discussion Questions 39

Exercises 40

Key Terms 41

End Notes 41

Chapter 2 The Project Management and Information Technology Context 43

2.1 A Systems View of Project Management 45

2.1a What Is a Systems Approach? 45

2.1b The Three-Sphere Model for Systems Management 46

TABLE OF CONTENTS

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

x Table of Contents

2.2 Understanding Organizations 47

2.2a The Four Frames of Organizations 47

2.2b Organizational Structures 49

2.2c Organizational Culture 51

2.3 Focusing on Stakeholder Needs 52

2.3a The Importance of Top Management Commitment 54

2.3b The Need for Organizational Commitment to Information Technology 55

2.3c The Need for Organizational Standards 56

2.4 Project Phases and the Project Life Cycle 57

2.4a Product Life Cycles 59

2.4b The Importance of Project Phases and Management Reviews 62

2.5 The Context of Information Technology Projects 64

2.5a The Nature of IT Projects 64

2.5b Characteristics of IT Project Team Members 64

2.5c Diverse Technologies 65

2.6 Recent Trends Affecting Information Technology Project Management 65

2.6a Globalization 65

2.6b Outsourcing 66

2.6c Virtual Teams 67

2.6d Agile Project Management 69

2.6e The Manifesto for Agile Software Development 69

2.6f Scrum 70

2.6g Agile, the PMBOK® Guide, and a New Certification 71

Chapter Summary 73

Quick Quiz 74

Quick Quiz Answers 75

Discussion Questions 75

Exercises 76

Key Terms 77

End Notes 77

Chapter 3 The Project Management Process Groups: A Case Study 79

3.1 Project Management Process Groups 80

3.2 Mapping the Process Groups to the Knowledge Areas 85

3.3 Developing an It Project Management Methodology 86

3.4 Case Study 1: JWD Consulting’s Project Management Intranet Site Project

(Predictive Approach) 89

3.4a Project Pre-Initiation and Initiation 89

3.4b Pre-Initiation Tasks 90

3.4c Initiating 93

3.4d Project Planning 98

3.4e Project Execution 107

3.4f Project Monitoring and Controlling 111

3.4g Project Closing 114

3.5 Case Study 2: JWD Consulting’s Project Management Intranet Site Project

(Agile Approach) 117

3.5a Scrum Roles, Artifacts, and Ceremonies 118

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Table of Contents xi

3.5b Project Pre-Initiation and Initiation 121

3.5c Planning 122

3.5d Executing 124

3.5e Monitoring and Controlling 124

3.5f Closing 126

3.6 Templates by Process Group 126

Chapter Summary 130

Quick Quiz 130

Quick Quiz Answers 132

Discussion Questions 132

Exercises 133

Key Terms 134

End Notes 134

Chapter 4 Project Integration Management 137

4.1 What is Project Integration Management? 138

4.2 Strategic Planning and Project Selection 141

4.2a Strategic Planning 141

4.2b Identifying Potential Projects 143

4.2c Aligning IT with Business Strategy 144

4.3 Methods for Selecting Projects 146

4.3a Focusing on Broad Organizational Needs 146

4.3b Categorizing IT Projects 146

4.3c Performing Financial Analyses 147

4.3d Using a Weighted Scoring Model 152

4.3e Implementing a Balanced Scorecard 154

4.4 Developing a Project Charter 155

4.5 Developing a Project Management Plan 158

4.5a Project Management Plan Contents 158

4.5b Using Guidelines to Create Project Management Plans 161

4.6 Directing and Managing Project Work 162

4.6a Coordinating Planning and Execution 163

4.6b Providing Strong Leadership and a Supportive Culture 163

4.6c Capitalizing on Product, Business, and Application Area Knowledge 164

4.6d Project Execution Tools and Techniques 165

4.7 Monitoring and Controlling Project Work 166

4.8 Performing Integrated Change Control 168

4.8a Change Control on IT Projects 169

4.8b Change Control System 169

4.9 Closing Projects or Phases 172

4.10 Using Software to Assist in Project Integration Management 172

Chapter Summary 175

Quick Quiz 175

Quick Quiz Answers 177

Discussion Questions 177

Exercises 177

Running Case 178

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

xii Table of Contents

Tasks 180

Key Terms 180

End Notes 181

Chapter 5 Project Scope Management 183

5.1 What Is Project Scope Management? 184

5.2 Planning Scope Management 186

5.3 Collecting Requirements 188

5.4 Defining Scope 191

5.5 Creating the Work Breakdown Structure 194

5.5a Approaches to Developing Work Breakdown Structures 199

5.5b The WBS Dictionary 203

5.5c Advice for Creating a WBS and WBS Dictionary 204

5.6 Validating Scope 205

5.7 Controlling Scope 207

5.7a Suggestions for Improving User Input 208

5.7b Suggestions for Reducing Incomplete and Changing Requirements 209

5.8 Using Software to Assist in Project Scope Management 210

Chapter Summary 212

Quick Quiz 212

Quick Quiz Answers 214

Discussion Questions 214

Exercises 214

Running Case 216

Tasks 217

End Notes 218

Chapter 6 Project Time Management 221

6.1 The Importance of Project Schedules 222

6.2 Planning Schedule Management 225

6.3 Defining Activities 225

6.4 Sequencing Activities 228

6.4a Dependencies 228

6.4b Network Diagrams 229

6.5 Estimating Activity Resources 232

6.6 Estimating Activity Durations 233

6.7 Developing the Schedule 234

6.7a Gantt Charts 234

6.7b Adding Milestones to Gantt Charts 236

6.7c Using Tracking Gantt Charts to Compare Planned and Actual Dates 237

6.7d Critical Path Method 238

6.7e Calculating the Critical Path 239

6.7f Growing Grass Can Be on the Critical Path 240

6.7g Using Critical Path Analysis to Make Schedule Trade-Offs 240

6.7h Using the Critical Path to Shorten a Project Schedule 242

6.7i Importance of Updating Critical Path Data 243

6.7j Critical Chain Scheduling 243

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Table of Contents xiii

6.7k Program Evaluation and Review Technique (PERT) 247

6.7l Agile and Time Management 248

6.8 Controlling the Schedule 248

6.8a Reality Checks on Scheduling and the Need for Discipline 249

6.9 Using Software to Assist in Project Time Management 250

Words of Caution on Using Project Management Software 251

Chapter Summary 253

Quick Quiz 254

Quick Quiz Answers 256

Discussion Questions 256

Exercises 256

Running Case 259

Tasks 259

Key Terms 259

End Notes 260

Chapter 7 Project Cost Management 263

7.1 The Importance of Project Cost Management 264

7.1a What Is Cost? 265

7.1b What Is Project Cost Management? 266

7.2 Basic Principles of Cost Management 266

7.3 Planning Cost Management 270

7.4 Estimating Costs 271

7.4a Types of Cost Estimates 271

7.4b Cost Estimation Tools and Techniques 273

7.4c Typical Problems with IT Cost Estimates 274

7.4d How to Develop a Cost Estimate 275

7.5 Determining the Budget 281

7.6 Controlling Costs 282

7.6a Earned Value Management 282

7.6b Project Portfolio Management 288

7.7 Using Project Management Software to Assist in Project Cost Management 289

Chapter Summary 291

Quick Quiz 291

Quick Quiz Answers 293

Discussion Questions 293

Exercises 294

Running Case 295

Tasks 295

Key Terms 297

End Notes 297

Chapter 8 Project Quality Management 299

8.1 The Importance of Project Quality Management 300

8.2 What Is Project Quality Management? 302

8.3 Planning Quality Management 304

8.4 Performing Quality Assurance 306

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

xiv Table of Contents

8.5 Controlling Quality 307

8.6 Tools and Techniques for Quality Control 308

8.6a Statistical Sampling 314

8.6b Six Sigma 315

8.6c Testing 320

8.7 Modern Quality Management 322

8.7a Deming and His 14 Points for Management 322

8.7b Juran and the Importance of Top Management Commitment to Quality 323

8.7c Crosby and Striving for Zero Defects 323

8.7d Ishikawa’s Guide to Quality Control 324

8.7e Taguchi and Robust Design Methods 324

8.7f Feigenbaum and Workers’ Responsibility for Quality 325

8.7g Malcolm Baldrige National Quality Award 325

8.7h ISO Standards 325

8.8 Improving It Project Quality 326

8.8a Leadership 326

8.8b The Cost of Quality 327

8.8c The Impact of Organizational Influences, and Workplace Factors on Quality 329

8.8d Expectations and Cultural Differences in Quality 329

8.8e Maturity Models 330

8.9 Using Software to Assist in Project Quality Management 333

Chapter Summary 334

Quick Quiz 334

Quick Quiz Answers 336

Discussion Questions 336

Exercises 337

Running Case 338

Tasks 338

Key Terms 338

End Notes 339

Chapter 9 Project Human Resource Management 343

9.1 The Importance of Human Resource Management 344

9.1a The Global IT Workforce 344

9.1b Implications for the Future of IT Human Resource Management 345

9.2 What is Project Human Resource Management? 347

9.3 Keys to Managing and Leading People 348

9.3a Motivation Theories 349

9.3b Influence and Power 353

9.3c Covey and Improving Effectiveness 355

9.3d Emotional Intelligence 357

9.3e Leadership 358

9.4 Developing the Human Resource Plan 359

9.4a Project Organizational Charts 360

9.4b Responsibility Assignment Matrices 362

9.4c Staffing Management Plans and Resource Histograms 363

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Table of Contents xv

9.5 Acquiring the Project Team 364

9.5a Resource Assignment 364

9.5b Resource Loading 366

9.5c Resource Leveling 367

9.6 Developing the Project Team 369

9.6a Training 370

9.6b Team-Building Activities 371

9.6c Reward and Recognition Systems 375

9.7 Managing the Project Team 375

9.7a Tools and Techniques for Managing Project Teams 376

9.7b General Advice on Managing Teams 378

9.8 Using Software to Assist in Human Resource Management 379

Chapter Summary 381

Quick Quiz 382

Quick Quiz Answers 384

Discussion Questions 384

Exercises 384

Running Case 385

Key Terms 386

End Notes 387

Chapter 10 Project Communications Management 389

10.1 The Importance of Project Communications Management 390

10.2 Keys to Good Communications 392

10.2a Focusing on Group and Individual Communication Needs 392

10.2b Formal and Informal Methods for Communicating 394

10.2c Distributing Important Information in an Effective and Timely Manner 395

10.2d Setting the Stage for Communicating Bad News 395

10.2e Determining the Number of Communication Channels 396

10.3 Planning Communications Management 398

10.4 Managing Communications 399

10.4a Using Technology to Enhance Information Creation and Distribution 400

10.4b Selecting the Appropriate Communication Methods and Media 401

10.4c Reporting Performance 403

10.5 Controlling Communications 404

10.6 Suggestions for Improving Project Communications 405

10.6a Developing Better Communication Skills 405

10.6b Running Effective Meetings 406

10.6c Using E-Mail, Instant Messaging, Texting, Kanban Boards, and

Collaborative Tools Effectively 408

10.6d Using Templates for Project Communications 411

10.7 Using Software to Assist in Project Communications 414

Chapter Summary 418

Quick Quiz 418

Quick Quiz Answers 420

Discussion Questions 420

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

xvi Table of Contents

Exercises 421

Running Case 422

Key Terms 422

End Notes 422

Chapter 11 Project Risk Management 425

11.1 The Importance of Project Risk Management 426

11.2 Planning Risk Management 433

11.3 Common Sources of Risk on IT Projects 434

11.4 Identifying Risks 438

11.4a Suggestions for Identifying Risks 439

11.4b The Risk Register 440

11.5 Performing Qualitative Risk Analysis 442

11.5a Using Probability/Impact Matrixes to Calculate Risk Factors 443

11.5b Top Ten Risk Item Tracking 444

11.6 Performing Quantitative Risk Analysis 447

11.6a Decision Trees and Expected Monetary Value 447

11.6b Simulation 449

11.6c Sensitivity Analysis 451

11.7 Planning Risk Responses 452

11.8 Controlling Risks 454

11.9 Using Software to Assist in Project Risk Management 455

Chapter Summary 457

Quick Quiz 458

Quick Quiz Answers 460

Discussion Questions 460

Exercises 460

Running Case 461

End Notes 463

Chapter 12 Project Procurement Management 465

12.1 The Importance of Project Procurement Management 466

12.2 Planning Procurement Management 471

12.2a Types of Contracts 471

12.2b Tools and Techniques for Planning Procurement Management 476

12.2c Procurement Management Plan 477

12.2d Statement of Work 478

12.2e Procurement Documents 478

12.2f Source Selection Criteria 481

12.3 Conducting Procurements 481

12.4 Controlling Procurements 483

12.5 Closing Procurements 484

12.6 Using Software to Assist in Project Procurement Management 485

Chapter Summary 488

Quick Quiz 489

Quick Quiz Answers 490

Discussion Questions 490

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Table of Contents xvii

Exercises 491

Running Case 492

Key Terms 492

End Notes 493

Chapter 13 Project Stakeholder Management 495

13.1 The Importance of Project Stakeholder Management 496

13.2 Identifying Stakeholders 498

13.3 Planning Stakeholder Management 502

13.4 Managing Stakeholder Engagement 503

13.5 Controlling Stakeholder Engagement 506

13.6 Using Software to Assist in Project Stakeholder Management 508

Chapter Summary 511

Quick Quiz 511

Quick Quiz Answers 513

Discussion Questions 513

Exercises 513

Running Case 514

Key Terms 514

End Notes 514

Appendix A Guide to Using Microsoft Project 2013 A.1

Introduction A.2

Project Management Software Reviews A.3

Basic Features of Project Management Software A.6

What’s New in Project 2013 A.7

Using Project 2013 A.7

Before You Begin A.7

Using the 60-Day Trial of Project 2013 A.8

Overview of Project 2013 A.9

Exploring Project 2013 Using an Existing File A.15

Project 2013 Views A.17

Project 2013 Reports A.19

Project 2013 Filters A.21

Creating a New File and Entering Tasks in a Work Breakdown Structure A.23

Creating a New Project File A.23

Creating a Work Breakdown Structure Hierarchy A.25

Creating Summary Tasks A.26

Numbering Tasks A.27

Saving Project Files Without a Baseline A.28

Developing the Schedule A.29

Calendars A.29

Task Durations A.31

Entering Task Durations A.34

Establishing Task Dependencies A.38

Gantt Charts, Network Diagrams, and Critical Path Analysis A.43

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

xviii Table of Contents

Project Cost and Resource Management A.46

Entering Fixed and Variable Cost Estimates A.46

Entering Baseline Plans, Actual Costs, and Actual Times A.52

Viewing Earned Value Management Data A.56

Integrating Project 2013 with Other Applications and Apps for Office A.57

Copying Information Between Applications A.57

Creating Hyperlinks to Other Files A.59

Using Project 2013 Apps A.60

Glossary G.1

Index I.1

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